Welcome to Complete Driving Experience LLC ("CDX," "Company," "we," "us," or "our"). These Terms of Service and Purchase Agreement ("Agreement" or "Terms") constitute a legally binding contract between you ("Student," "Customer," "you," or "your") and Complete Driving Experience LLC, a Washington State limited liability company.
By enrolling in any course, purchasing any service, scheduling any appointment, or otherwise engaging with Complete Driving Experience LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you are under 18 years of age, your parent or legal guardian must review and accept these Terms on your behalf and assumes full responsibility for your compliance.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PURCHASE OUR SERVICES OR ENROLL IN OUR PROGRAMS.
Your electronic acceptance, signature, payment, or participation in any CDX service constitutes your binding agreement to these Terms.
2. COMPANY INFORMATION
Complete Driving Experience LLC
Website: https://www.completedrivingexp.net/
Location: Tacoma, Washington (Pierce County)
Tacoma Armory Building – Entry Instructions (When Applicable): Please arrive a few minutes early. Use the black call box/buzz-in system at the side entrances to the Tacoma Armory and enter 6019-OPEN. If you wait in the wrong area and miss your appointment window, late/no-show rules and fees may apply.
Complete Driving Experience LLC is a licensed driving school in the State of Washington providing driver education courses, behind-the-wheel training, knowledge examinations, and skills testing services.
3. SERVICES OFFERED
Complete Driving Experience LLC offers the following services, which may be modified at any time at our sole discretion:
All services are subject to availability, scheduling, and compliance with Washington State Department of Licensing (DOL) regulations.
4. ENROLLMENT AND ELIGIBILITY
Students must meet all Washington State requirements for driver education and licensing, including but not limited to:
You agree to provide accurate, current, and complete information during enrollment. Providing false, misleading, or fraudulent information is grounds for immediate termination of services without refund.
Students requiring accommodations must disclose relevant information during enrollment or consultation. While CDX specializes in accommodating students with disabilities, ADHD, autism, anxiety, and learning differences, we reserve the right to determine whether we can safely and appropriately provide services based on individual circumstances.
5. PAYMENT TERMS
Full payment is due at the time of enrollment or service purchase unless a written payment arrangement has been approved by CDX management. Payment arrangements, if offered, are at the sole discretion of CDX and subject to additional terms.
CDX accepts payment via credit card, debit card, checks, vouchers and other methods as needed. All payments are processed securely through our authorized payment processors.
If you have been granted a payment arrangement and fail to make payments as agreed:
6. NO REFUND POLICY
COMPLETE DRIVING EXPERIENCE LLC MAINTAINS A STRICT NO-REFUND POLICY. ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.
By purchasing any service from CDX, you acknowledge and agree that:
In limited circumstances and at CDX's sole discretion, service credits (not cash refunds) may be issued for documented emergencies. Service credits are non-transferable and expire 90 days from issuance.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND THIS NO-REFUND POLICY AND WAIVE ANY RIGHT TO DISPUTE OR SEEK REFUND OF ANY PAYMENT MADE TO CDX.
7. CANCELLATION, RESCHEDULING, AND LATE/NO-SHOW POLICY
All cancellations and rescheduling is the sole responsibility of the student/parent. CDX and it's staff are not responsible for managing your appointment or reminders.
We try to be flexible, but we also have tight schedules and state requirements. The following grace periods apply:
Students who cancel or reschedule more than three (3) times may be subject to:
CDX reserves the right to cancel or reschedule appointments due to:
In such cases, CDX will make reasonable efforts to reschedule at a mutually convenient time at no additional charge.
8. STUDENT RESPONSIBILITIES AND CODE OF CONDUCT
By enrolling in CDX services, you agree to:
The following conduct is strictly prohibited and will result in immediate termination of services without refund:
CDX reserves the right to immediately terminate services for any violation of this Code of Conduct. No refund will be issued for services terminated due to student misconduct.
9. EXAMINATION AND TESTING POLICIES
State processes and scheduling windows are strict. For knowledge exams and skills tests, a 5-minute grace period applies. If you arrive more than 5 minutes late, you may be required to reschedule and applicable no-show/late cancellation fees may apply.
CDX DOES NOT GUARANTEE THAT ANY STUDENT WILL PASS ANY EXAMINATION OR OBTAIN A DRIVER'S LICENSE. Successful completion of our training programs does not guarantee licensing by the Washington State Department of Licensing.
10. ASSUMPTION OF RISK AND LIABILITY WAIVER
You acknowledge that learning to drive and operating a motor vehicle involves inherent risks, including but not limited to:
You voluntarily assume all risks associated with driver education and training.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE Complete Driving Experience LLC, its owners, members, managers, officers, employees, instructors, examiners, agents, and affiliates (collectively, "Released Parties") from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or death that may be sustained by you or any third party, or to any property belonging to you, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASED PARTIES OR OTHERWISE, while participating in any CDX program, training, examination, observation, or related activity.
This release includes (without limitation) claims arising from:
If the Student is under 18, the parent/legal guardian agrees to the release and waiver in this Section on behalf of themselves and the minor Student, and agrees to indemnify and hold harmless the Released Parties from any claims brought by or on behalf of the minor Student, to the fullest extent permitted by law.
IN NO EVENT SHALL CDX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, including but not limited to loss of income, loss of employment opportunities, emotional distress, or any other damages arising from your participation in CDX services, EVEN IF CDX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CDX'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO CDX FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
If damage to a CDX training vehicle occurs during your instruction, testing, or participation in CDX services due to your negligence, recklessness, or intentional conduct, you agree to be financially responsible for all repair costs, insurance deductibles, diminished value (if applicable), towing/storage, administrative costs, and any other associated expenses.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Complete Driving Experience LLC and its Released Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or related to:
12. DISPUTE RESOLUTION
Before initiating any formal dispute resolution, you agree to first contact CDX at (253) 387-7733 to attempt to resolve any dispute informally. Many concerns can be resolved quickly through direct communication.
ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF CDX SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, administered by a mutually agreed-upon arbitrator in Pierce County, Washington, in accordance with Washington State arbitration laws.
YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to bring claims as a plaintiff or class member in any class, collective, or representative action.
Any claim or cause of action arising from these Terms or your use of CDX services must be filed within one (1) year after such claim arose, or be forever barred.
Notwithstanding the foregoing, CDX reserves the right to seek injunctive relief or other equitable remedies in any court of competent jurisdiction.
13. COMPLAINTS AND REGULATORY MATTERS
If you have a complaint regarding CDX services, you must first submit your complaint in writing to CDX management. CDX will review and respond to complaints within a reasonable timeframe.
You acknowledge that CDX operates under the jurisdiction of the Washington State Department of Licensing and complies with all applicable laws and regulations. By agreeing to these Terms, you agree to exhaust all internal complaint procedures with CDX before filing any complaint with the Department of Licensing or any other regulatory agency.
You agree not to file any false, misleading, or frivolous complaints against CDX with any regulatory agency. You acknowledge that doing so may constitute a breach of this Agreement and may subject you to legal action for defamation, tortious interference, or other applicable claims.
14. INTELLECTUAL PROPERTY
All course materials, curricula, instructional content, trademarks, logos, and other intellectual property provided by CDX are the exclusive property of Complete Driving Experience LLC. You may not copy, reproduce, distribute, or create derivative works from any CDX materials without express written permission.
15. PRIVACY AND DATA USE
CDX collects and uses personal information in accordance with applicable privacy laws. By enrolling in CDX services, you consent to the collection, storage, and use of your information for purposes including:
CDX will not sell your personal information to third parties.
16. PHOTOGRAPHS AND MEDIA RELEASE
By enrolling in CDX services, you grant CDX permission to use photographs, video recordings, or testimonials featuring you for marketing, promotional, and educational purposes, unless you provide written notice opting out.
17. MODIFICATIONS TO TERMS
CDX reserves the right to modify these Terms at any time. Updated Terms will be posted on our website and/or provided at the time of service. Your continued use of CDX services after any modification constitutes acceptance of the revised Terms.
18. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
19. ENTIRE AGREEMENT
These Terms, together with any enrollment forms, payment agreements, or other documents incorporated by reference, constitute the entire agreement between you and CDX regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.
20. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Pierce County, Washington, and you consent to the personal jurisdiction of such courts.
21. NO WAIVER
The failure of CDX to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of CDX.
22. CONTACT INFORMATION
For questions, concerns, or complaints regarding these Terms or CDX services, please contact:
Complete Driving Experience LLC
Phone: (253) 387-7733
Website: https://www.completedrivingexp.net/
23. ACKNOWLEDGMENT AND AGREEMENT
BY PURCHASING SERVICES, ENROLLING IN A COURSE, OR PARTICIPATING IN ANY CDX PROGRAM, YOU ACKNOWLEDGE THAT:
THIS IS A LEGALLY BINDING AGREEMENT. BY PROCEEDING WITH PURCHASE OR ENROLLMENT, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS.
Complete Driving Experience LLC — "It's Not Just a Class, It's an Experience!"